Privacy Policy
Last updated: October 3, 2025
At arqihive, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our AI architectural visualization platform.
Account Information
When you create an account, we collect your name, email address, and password. This information is necessary to provide our services and communicate with you about your account.
Design Files and Projects
We store the architectural designs, images, and project files you upload to our platform. These files are encrypted and stored securely to enable rendering and visualization services.
Usage Data
We collect information about how you use our platform, including render history, feature usage, and performance metrics to improve our services.
Technical Information
We automatically collect device information, IP addresses, browser type, and operating system to ensure platform security and optimize performance.
Service Delivery
We use your information to provide AI-powered architectural visualization services, process your designs, and deliver rendered outputs.
Platform Improvement
Usage data helps us improve our AI models, enhance rendering quality, and develop new features based on user needs.
Communication
We use your email to send service updates, respond to inquiries, and share important account information. You can opt out of marketing emails anytime.
Security and Fraud Prevention
We monitor platform activity to detect and prevent unauthorized access, abuse, and fraudulent activities.
Encryption
All data is encrypted in transit using TLS/SSL and at rest using industry-standard AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access user data, and all access is logged and monitored.
Regular Audits
We conduct regular security audits and vulnerability assessments to maintain the highest security standards.
Secure Infrastructure
Our platform is hosted on enterprise-grade cloud infrastructure with built-in redundancy and disaster recovery.
Access and Download
You can access, download, and review all your data at any time through your account dashboard.
Data Correction
You have the right to update or correct any inaccurate personal information in your account settings.
Data Deletion
You can request deletion of your account and associated data. Some information may be retained for legal compliance.
Export Your Data
Download all your projects, renders, and account data in standard formats at any time.
No Selling of Data
We never sell your personal information or design files to third parties. Your designs remain your intellectual property.
Service Providers
We work with trusted service providers for hosting, payment processing, and analytics. All providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and users' safety.
Business Transfers
In case of merger or acquisition, user data may be transferred, but this policy will continue to apply.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@arqihive.com
Data Protection Officer: dpo@arqihive.com
We will respond to all requests within 30 days in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide more prominent notice, including email notification.